Frequently Asked Questions
Everything you need to know about your order and our products.
How is my order packaged for shipping?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or padded mailers with a generic return address to ensure complete discretion.
What happens if my glass item arrives broken?
We offer a 100% arrival guarantee. If your item arrives damaged, please take a photo of the broken item next to the shipping label and contact us within 48 hours for a free replacement.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options. Your statement will show a discreet billing name.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
Do you ship internationally?
Yes, we ship to many countries worldwide. Please note that international customers are responsible for any customs fees or import duties imposed by their local government.
What is your return policy?
We accept returns on unused items in their original packaging within 14 days of delivery. For hygiene reasons, we cannot accept returns on any products that have been used.